Frequently Asked Questions

E-signature refers to electronic data attached to other electronic data or connected logically to other electronic data and used for identity authentication.

E-signature has the same legal capacity of a wet-ink signature pursuant to the Electronic Signature Law no 5070. E-signature  ensures that the information sent electronically has not been tampered/changed during transmission, belongs to the sender and is non-repudiable.  E-signatures guarantees the authenticity of identity information in digital transactions.

Qualified Digital Certificates used to create e-signatures are obtained by applying to authorized Qualified Digital Certificate Service Suppliers registered with the Information and Communication Technologies Authority in Turkey (BTK) pursuant to the Electronic Signature Law no 5070.

You can fill out the online application form at www.e-guven.com/OnlineBasvuru.aspx and make the payment to have your e-signature.

You can pay by choosing one of the following methods.

• You can process money order the relevant amount to the bank account shown in the application form.
• You can process EFT the relevant amount to the bank account shown in the application form.
• You can fill out the credit card fields at the end of the application form to pay with credit card.

Click to see our bank account numbers.

Identity authentication is mandatory to create e-signature for individuals. This can be done in four different ways.

• Identity Authentication and Installation Service on Premise,
• Via notary,
• At E-GÜVEN office,
• By signing a corporate application agreement (for companies with multi-users).

Identity Authentication and Installation Service on Premise is an optional service offered only by E-GÜVEN.

Identity authentication must be done to create an electronic signature.  E-GÜVEN employees come to the address you specify at the date and time to perform identity authentication.

For individual applications , a copy of the ID card that shows the ID number of the beholder and QDC (NES) User Letter of Undertaken signed in the presence of a notary should be sent to E-GÜVEN.

An application who chooses to have identity authentication and installation on premise option should be present and available when E-GÜVEN employees come to his/her address and give a copy of his/her ID document. The applicant whose identity is authenticated is only required to sign and approve a qualified digital certificate user agreement and fill out and sign the attached certificate application  form.

For corporate applications, if company name is required to be included in the certificate, in addition to a copy of ID card and QDC (NES) User Letter of Undertaking, original of the Good Standing Certificate from the Chamber of Commerce and list of authorized signatures are also necessary.

A qualified digital certificate is valid for 1, 2 or 3 years depending on the package purchased.

An electronic signature package consists of the following products and services:

• - NES (Qualified Digital Certificate)
• - Smart Bar
• - Identity Authentication and Installation Service on Premise (optional)

1, 2, and 3 year electronic signature packages have different prices.  For new purchases, you can see the prices by clicking on the Online Application Form.

For e-signature prices click on the Online Renewal Form

You can use your e-signature for;

• - E-government operations (turkiye.gov.tr)
• - Public projects for which e-signature is mandatory (UYAP, Ministry of Health, EKAP...)
• - Trade registry procedures under MERSİS Project,
• - Customs and foreign trade operations,
• - Registered E-mail System (KEP)
• - Employment contracts and all other types of contracts,
• - Banking instructions,
• - Performance, paid, leave, overtime and expenditure reimbursement forms,
• - Signing resolutions of general assembly, board of directors and board of management,
• - Ordering process within dealer network communication,
• - E-signing of electronic archive,
• - And all other operations that require wet-ink signature.

An electronic signature is created specifically for one person therefore return is not possible. However E-GÜVEN acknowledges that the buyer has a right of withdrawal from the Certificate User Agreement for a product or service within seven days of its signing without any legal or penal liability and without the need for any reason or explanation and guarantees to accept the returned product after the right of withdrawal form is received by the seller/provider. As specified in the Certificate User Agreement signed by and between the user and E-GÜVEN,  the product consists of an electronic signature maker and card reader.

The obligations and responsibilities of a e-signature holder are explained in the copy of the qualified digital certificate user agreement signed by and given to the e-signature holder. This is detailed in the article 15 Obligations of Qualified Digital Certificate Holder of the Regulation on the Principles and Procedures concerning the implementation of Electronic Signature Law.  Furthermore, this notification is done in accordance with the article 14 obligations of the Electronic Signature Law no 5070.

If you have deleted your certificate, you need to make another certificate. This can be done against a fee. Please contact E-GÜVEN.

If you lose your e-signature, contact immediately E-GÜVEN for cancellation. Then you can request a new e-signature by repeating the application and payment procedures.

Yes, you need an auxiliary program to sign a file (text, word, excel etc.) in your computer. You can sign your files and verify your signed documents using these programs which may differ depending on your need. For more detailed information about training provided by E-GÜVEN, contact E-GÜVEN by sending an email to isgelistirme@e-guven.com or by dialing +90 216 360 46 05. Signing PDF Documents

You cannot sign your emails which you send via web-based email providers. You need MS Outlook or a similar email program to sign your emails.

You can change your e-token PIN code by following the screen instructions on the E-token page.

You can change your e-token PIN code by following the screen instructions on the E-token page.

For E-card:

You can see the serial number of your e-signature when e-token is plugged to your computer by following the below steps.

In your Computer;

The serial number can be seen at: Start > Programs or All Programs > Genuine Standard > Token Management > Digital Identities > Show all Recorded Digital Identities > Certificate > Certificate Issuer.

Etoken - for Safenet Properties: In your Computer;

Start > Etoken – Safenet Properties > Advanced View (Settings) > User Certificate > Serial Number

Please go to www.turkiye.gov.tr Go to the help page. Click on the e-signature help tag. There is a library list for operating systems under the title "What are the Pre-use Requirements?"

It works if it has dual processor.

Click on the "log in the system" on the home page. Select "log in with electronic signature". Then in the "select card type" tag;

• -Select Starcos for e-card
• - Select Aladdin for e-token

• Service Provider: EGuven
• Server Address: http://ts.e-guven.com
• Server Port: 80
• Special Algorithm: SHA256